1 thought on “How to apply the refund correctly on JD?”
Carla
First of all, it is necessary to determine whether it is because of your own reasons. For example, if the thing you buy is the deadline for applying for a refund, or that you have damaged things, and then apply for a refund. In this case, it is reasonable that the seller does not agree with the refund.
It if you apply for refunds normally within the deadline, you can click "Application after Sales" in the order list.
In the above "Apply for Rebate/Return to Exchange".
then select the product you want to apply for refund, click the "Application" button below.
In the reason for the application refund, fill in the details as much as possible, and then click to submit.
Is after the submission is completed, if the seller does not agree with the refund and the negotiation is not resolved, you can click the "transaction dispute" module in the customer service of the left menu.
In the "application dispute" behind the corresponding product.
Then fill in the corresponding dispute type, click to submit.
then waiting for the process of processing. You can also call JD.com's customer service phone to solve it. I hope it can help you.
First of all, it is necessary to determine whether it is because of your own reasons. For example, if the thing you buy is the deadline for applying for a refund, or that you have damaged things, and then apply for a refund. In this case, it is reasonable that the seller does not agree with the refund.
It if you apply for refunds normally within the deadline, you can click "Application after Sales" in the order list.
In the above "Apply for Rebate/Return to Exchange".
then select the product you want to apply for refund, click the "Application" button below.
In the reason for the application refund, fill in the details as much as possible, and then click to submit.
Is after the submission is completed, if the seller does not agree with the refund and the negotiation is not resolved, you can click the "transaction dispute" module in the customer service of the left menu.
In the "application dispute" behind the corresponding product.
Then fill in the corresponding dispute type, click to submit.
then waiting for the process of processing. You can also call JD.com's customer service phone to solve it. I hope it can help you.